Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Previous experience in customer service, preferably in the digital content or tech industry., Strong communication skills to explain technical concepts to non-technical users., Detail-oriented with the ability to manage multiple tasks in a fast-paced environment..

Key responsibilities:

Provide excellent customer support to Italian-speaking content creators via phone, email, and chat.

Assist with inquiries related to account management, content publishing, and platform features.

Resolve customer issues proactively to ensure a positive experience for creators.

Collaborate with technical teams to address complex inquiries and educate creators about platform tools.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for Online Content Creators. This role is perfect for those who are passionate about the digital content industry and enjoy assisting creators in managing their online presence effectively.

Responsibilities

Provide excellent customer support to Italian-speaking content creators through phone, email, and chat regarding their online platforms and services.
Assist customers with inquiries related to account management, content publishing, and platform features.
Resolve customer issues and complaints proactively to ensure a positive experience for creators.
Document customer interactions accurately and follow up on any outstanding issues or requests.
Collaborate with technical teams to address complex inquiries and enhance service quality.
Educate creators about platform tools, best practices, and new features to optimize their content reach.
Gather feedback from users to support ongoing improvements in services and tools provided.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer service, preferably within the digital content or tech industry.
Strong communication skills with the ability to articulate technical concepts to non-technical users.
Detail-oriented and capable of managing multiple tasks effectively in a fast-paced environment.
Familiarity with online content platforms and social media tools is a plus.
Proficient in using CRM systems and standard office applications.
Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits