French Speaking Customer Service for the Top Electronics Company

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative for a Top Electronics Company. This position allows you to join a leading brand in the electronics industry, where you will provide exceptional support to French-speaking clients and help them navigate their inquiries and issues.

Responsibilities

• Deliver high-quality customer service to French-speaking customers regarding electronic products and services via phone, email, and chat.
• Assist clients with product inquiries, order processing, troubleshooting, and technical assistance.
• Manage customer complaints effectively, ensuring customer retention and satisfaction.
• Provide guidance on product features, benefits, and usage instructions to enhance the customer experience.
• Collaborate with internal teams to quickly resolve complex customer issues.
• Stay informed about company products, promotions, and policies to provide accurate information to customers.
• Document all customer interactions and feedback for internal reporting and service improvement.

Requirements

• Fluency in French and English (other languages are a plus).
• Previous experience in customer service, preferably within the electronics or technology sector.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues effectively and provide clear support.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to adapt to a fast-paced environment and work collaboratively within a team.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks