Slovak Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is eager to connect talented individuals with exciting career opportunities. We are currently looking for a Slovak Speaking Customer Support Representative for the Transportation Services Department. This position is ideal for individuals who are passionate about customer service and committed to assisting Slovak-speaking clients with their transportation needs.

Responsibilities

• Provide exceptional customer support to Slovak-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with their inquiries related to bookings, service details, and company policies.
• Resolve customer complaints efficiently and ensure a timely follow-up for a satisfactory resolution.
• Document customer interactions accurately while maintaining a comprehensive record of inquiries.
• Work closely with internal teams and logistics partners to address client needs efficiently.
• Stay informed about transportation industry standards and service enhancements to provide accurate assistance.
• Gather customer feedback to identify areas for improvement and support company initiatives.

Requirements

• Fluency in Slovak and English, both written and spoken.
• Experience in customer service, preferably in the transportation or logistics sector.
• Strong communication and interpersonal skills with a dedication to customer satisfaction.
• Detail-oriented and adept at managing multiple tasks in a fast-paced environment.
• Proficient in using CRM software and standard office applications.
• Strong problem-solving skills and the ability to work independently.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks