Offer summary

Qualifications:

Fluency in Czech (both spoken and written) is required., Strong communication and interpersonal skills are essential., Experience in customer service, preferably in the automotive sector, is an advantage., Excellent problem-solving skills with a focus on customer satisfaction..

Key responsabilities:

Deliver exceptional customer service through phone, email, and chat communications in Czech.

Assist customers with inquiries related to automotive products, services, and troubleshooting.

Resolve customer complaints and service issues effectively, ensuring customer satisfaction.

Document customer interactions and maintain detailed records as required.

Job description

Patrique Mercier Recruitment is a premier agency dedicated to matching talented individuals with remarkable job opportunities across Greece. We are thrilled to announce a vacancy for a Czech Speaking Customer Service representative at a prestigious Automotive Company based in Greece. This role is an excellent fit for individuals who have a passion for the automotive industry and a commitment to delivering excellent customer service. As a key member of the customer support team, you will assist Czech-speaking clients with inquiries regarding products, services, and automotive solutions, ensuring a smooth and satisfactory experience. If you are enthusiastic about automobiles and customer relations, we invite you to apply for this exciting opportunity!

Responsibilities

Deliver exceptional customer service through phone, email, and chat communications in Czech.
Assist customers with inquiries related to automotive products, services, and troubleshooting.
Resolve customer complaints and service issues effectively, ensuring customer satisfaction.
Document customer interactions and maintain detailed records as required.
Collaborate with team members to enhance service quality and overall customer experience.
Stay updated on automotive products and industry trends to provide informed assistance.

Requirements

Fluency in Czech (both spoken and written) is required.
Strong communication and interpersonal skills.
Experience in customer service, preferably in the automotive sector, is an advantage.
Excellent problem-solving skills with a focus on customer satisfaction.
Ability to work independently and as part of a team in a dynamic environment.
Knowledge of automotive products and services is highly desirable.
Proficient in using digital communication tools and customer management software.

Benefits