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Dutch Speaking Customer Service for Online Streaming Service Department

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluency in Dutch (both spoken and written) is essential., Strong communication and customer service skills are required., Prior experience in customer service, particularly in the entertainment or streaming sector, is preferred., Excellent problem-solving skills with a focus on customer satisfaction..

Key responsabilities:

  • Deliver exceptional customer service through phone, email, and chat communications in Dutch.
  • Assist customers with inquiries regarding account management, troubleshooting, and subscription services.
  • Resolve customer complaints and queries in a professional and empathetic manner.
  • Document customer interactions and feedback thoroughly in the CRM system.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting candidates with exciting job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Service representative for the Online Streaming Service Department. This role is perfect for individuals who are passionate about entertainment and committed to delivering excellent customer support. As a member of the customer service team, you will assist Dutch-speaking customers with their inquiries regarding streaming services, help resolve issues, and provide guidance on subscriptions and features. Your fluency in Dutch will be instrumental in ensuring that customers have a seamless experience with our client's online streaming offerings. If you are enthusiastic about helping others and want to be part of a thriving digital entertainment company, we would love to hear from you!


Responsibilities
  • Deliver exceptional customer service through phone, email, and chat communications in Dutch.
  • Assist customers with inquiries regarding account management, troubleshooting, and subscription services.
  • Resolve customer complaints and queries in a professional and empathetic manner.
  • Provide accurate information on streaming content, features, and promotions.
  • Document customer interactions and feedback thoroughly in the CRM system.
  • Collaborate with team members to enhance the overall customer experience.
  • Stay informed on the latest trends in streaming content and services to assist customers effectively.

Requirements

  • Fluency in Dutch (both spoken and written) is essential.
  • Strong communication and customer service skills.
  • Prior experience in customer service, particularly in the entertainment or streaming sector, is preferred.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently as well as part of a collaborative team.
  • Interest in streaming services and digital content is strongly desired.
  • Proficient with digital tools and customer management systems.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Transportation Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Dutch
Check out the description to know which languages are mandatory.

Other Skills

  • Empathy
  • Teamwork
Are you interested?

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