Portuguese Speaking Customer Experience Coordinator - Athens (Remote in Greece)

Patrique Mercier Recruitment PT is thrilled to announce a remote opportunity for a Portuguese Speaking Customer Experience Coordinator, allowing you to work from anywhere in Greece. As a top recruitment agency, we are dedicated to connecting candidates with exciting job opportunities within their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this essential role, you will provide outstanding support to our Portuguese-speaking clients, ensuring their needs are met with exceptional service and professionalism. If you are enthusiastic about customer service and fluent in Portuguese, we would be delighted to welcome you to our team!

Responsibilities

• Act as the primary contact for Portuguese-speaking customers, managing their inquiries with efficiency and care.
• Communicate with customers through various channels such as phone, email, and chat, offering exceptional support.
• Develop a deep understanding of our products and services to provide accurate and relevant information.
• Resolve customer issues effectively, ensuring a high level of satisfaction and fostering loyalty.
• Collaborate with internal teams to share insights gathered from customer feedback and contribute to service improvements.
• Conduct follow-ups with customers to ensure ongoing satisfaction and gather additional feedback.
• Analyze customer interactions and prepare reports to identify trends and recommend service enhancements.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service or a related role is highly desirable.
• Excellent communication and interpersonal abilities.
• Capable of multitasking and working effectively in a remote setting.
• Familiarity with customer service software and tools is preferred.
• Strong problem-solving and analytical skills.
• An interest in online media and awareness of industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....