Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Excellent communication skills with a strong focus on customer satisfaction., Previous experience in customer service is advantageous but not required., Strong problem-solving skills and the ability to adapt to various customer scenarios..

Key responsabilities:

Assist Spanish-speaking customers via phone, email, and live chat, providing timely and accurate information.

Handle customer complaints and inquiries professionally, ensuring customer satisfaction.

Document customer interactions in our CRM system for ongoing quality assessment.

Collaborate with your team to enhance the customer service experience and streamline processes.

Job description

Join Patrique Mercier Recruitment JP as a Spanish Speaking Customer Care Specialist in Greece with a paid relocation package! This amazing opportunity allows you to immerse yourself in a new culture while providing exceptional support to Spanish-speaking customers for a leading international company.

In this role, you will be the face of our client, helping to address customer queries, resolve issues, and ensure a smooth and satisfying customer experience. If you're fluent in Spanish, have a passion for helping others, and are excited about the idea of relocating to Greece, we encourage you to apply!

Responsibilities

Assist Spanish-speaking customers via phone, email, and live chat, providing timely and accurate information.
Handle customer complaints and inquiries professionally, ensuring customer satisfaction.
Document customer interactions in our CRM system for ongoing quality assessment.
Collaborate with your team to enhance the customer service experience and streamline processes.
Participate in training and professional development to stay up to date on products and services.
Collect customer feedback and relay insights to management for service enhancements.

Requirements

Fluency in Spanish and English, both written and spoken.
Excellent communication skills with a strong focus on customer satisfaction.
Previous experience in customer service is advantageous but not required.
Ability to work effectively in a team and independently in a fast-paced environment.
Strong problem-solving skills and the capacity to adapt to various customer scenarios.
Familiarity with CRM software and customer support tools is a plus.
A willingness to commit to relocation and embrace a new culture.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.