Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer service or a related customer-facing role is preferred., Exceptional communication and interpersonal skills., Strong analytical and problem-solving skills..

Key responsabilities:

Act as the main point of contact for Spanish-speaking customers, addressing inquiries with professionalism and empathy.

Communicate with customers through multiple channels such as phone, email, and chat, ensuring top-notch service.

Proactively resolve customer issues and concerns to maximize satisfaction and foster loyalty.

Analyze customer interactions and prepare reports to identify trends and propose enhancements.

Job description

Patrique Mercier Recruitment PT is thrilled to announce a remote opportunity for a Spanish Speaking Customer Experience Coordinator to join our dedicated team from anywhere in Greece. As a leading recruitment agency specializing in connecting candidates with outstanding job opportunities in their native languages, we serve various sectors including online media, gaming, healthcare, retail, and more. In this crucial role, you will be the primary contact for our Spanish-speaking clients, ensuring their inquiries are handled with exceptional care and efficiency. If you have a passion for customer service and are fluent in Spanish, we would be excited to welcome you to our vibrant team!

Responsibilities

Act as the main point of contact for Spanish-speaking customers, addressing inquiries with professionalism and empathy.
Communicate with customers through multiple channels such as phone, email, and chat, ensuring top-notch service.
Build and maintain a strong understanding of our products and services to provide accurate information and support.
Proactively resolve customer issues and concerns to maximize satisfaction and foster loyalty.
Collaborate with internal teams to share customer feedback and support initiatives for service improvements.
Conduct follow-ups with customers to ensure ongoing satisfaction and collect valuable insights.
Analyze customer interactions and prepare reports to identify trends and propose enhancements.

Requirements

Fluency in Spanish and English, both written and spoken.
Previous experience in customer service or a related customer-facing role is preferred.
Exceptional communication and interpersonal skills.
Ability to multitask and work effectively in a remote environment.
Familiarity with customer service software and tools is a plus.
Strong analytical and problem-solving skills.
A genuine interest in online media and familiarity with industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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