Offer summary

Qualifications:

Fluency in Spanish and English is required., Experience in electronics support or a related technical field is preferred., Strong analytical and troubleshooting skills are essential., Excellent communication and customer service abilities are necessary..

Key responsabilities:

Provide high-quality technical support to Spanish-speaking customers regarding various electronic devices.

Troubleshoot and resolve hardware and software issues efficiently.

Document all customer interactions and resolutions accurately in our support ticketing system.

Assist customers with product installations, configurations, and usage guidance.

Job description

Patrique Mercier Recruitment is thrilled to offer a fantastic opportunity for a Spanish Speaking Electronics Support Specialist – Remote in Greece. Our mission is to connect skilled professionals with innovative companies, and this role is pivotal in providing exceptional technical support to our Spanish-speaking clients. You will assist customers with their electronic products, troubleshoot issues, and ensure a seamless user experience. If you are passionate about technology and committed to providing outstanding customer service, we'd love for you to join our team!

Responsibilities

Provide high-quality technical support to Spanish-speaking customers regarding various electronic devices.
Troubleshoot and resolve hardware and software issues efficiently.
Communicate effectively with customers to understand their concerns and provide tailored solutions.
Document all customer interactions and resolutions accurately in our support ticketing system.
Assist customers with product installations, configurations, and usage guidance.
Collaborate with internal teams to convey customer feedback and recommend enhancements.
Create and maintain documentation and resources to empower customers in using their products effectively.

Requirements

Fluency in Spanish and English is required.
Experience in electronics support or a related technical field is preferred.
Strong analytical and troubleshooting skills.
Excellent communication and customer service abilities.
Ability to work independently in a remote setting while being a proactive team member.
Familiarity with electronic devices and best practices in customer support.
Prior experience in a customer service or technical support role is a plus.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.