Offer summary

Qualifications:

Fluency in Polish and English, both written and spoken., Previous experience in customer service or a related customer-facing role is preferred., Strong communication and interpersonal skills are essential., Ability to multitask and work effectively in a remote environment..

Key responsabilities:

Act as the main contact for Polish-speaking customers, addressing inquiries with professionalism and efficiency.

Engage with customers through phone, email, and chat, ensuring exceptional service is delivered.

Effectively resolve customer issues and concerns, promoting satisfaction and loyalty.

Analyze customer interactions and create reports to identify trends and recommend service improvements.

Job description

Patrique Mercier Recruitment PT is thrilled to present an opportunity for a Polish Speaking Customer Experience Coordinator to join our team in a remote role from anywhere in Greece. As a leading recruitment agency focused on helping candidates find job opportunities in their native languages, we work across various sectors, including online media, gaming, healthcare, retail, and more. In this critical role, you will serve as the primary point of contact for our Polish-speaking clients, ensuring their inquiries are managed competently and with care. If you are dedicated to exceptional customer service and fluent in Polish, we would love to have you join our dynamic team!

Responsibilities

Act as the main contact for Polish-speaking customers, addressing inquiries with professionalism and efficiency.
Engage with customers through phone, email, and chat, ensuring exceptional service is delivered.
Develop a solid understanding of our products and services to provide accurate information and assistance to clients.
Effectively resolve customer issues and concerns, promoting satisfaction and loyalty.
Collaborate with internal teams to share customer feedback and support enhancements to services.
Conduct follow-ups with customers to ensure ongoing satisfaction and gather additional insights.
Analyze customer interactions and create reports to identify trends and recommend service improvements.

Requirements

Fluency in Polish and English, both written and spoken.
Previous experience in customer service or a related customer-facing role is preferred.
Strong communication and interpersonal skills.
Able to multitask and work effectively in a remote environment.
Experience with customer service software and tools is an advantage.
Strong problem-solving abilities and a proactive approach to customer service.
An interest in online media and understanding of industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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