Offer summary

Qualifications:

Fluency in Italian and strong proficiency in English; knowledge of additional languages is a plus., Prior experience in technical support or customer service is highly desirable., Strong analytical and problem-solving capabilities., Excellent communication skills with a focus on customer experience..

Key responsabilities:

Provide technical assistance to Italian-speaking clients via phone, email, and chat.

Identify, troubleshoot, and resolve a variety of technical issues effectively.

Document all customer interactions and technical inquiries accurately in the support system.

Collaborate with team members to escalate complex issues and drive service improvements.

Job description

Patrique Mercier Recruitment PT is excited to offer an opportunity for an Italian Speaking Technical Support Consultant to join our dynamic team remotely from Greece. We specialize in connecting talented professionals with leading companies, providing exceptional service across various industries. In this role, you will leverage your Italian language skills to assist our Italian-speaking clients with their technical inquiries related to online media services. This remote position offers the flexibility to work from home while being part of a diverse and innovative team committed to delivering top-notch customer support.

Responsibilities

Provide technical assistance to Italian-speaking clients via phone, email, and chat.
Identify, troubleshoot, and resolve a variety of technical issues effectively.
Deliver clear and concise guidance to clients, ensuring they fully understand the solutions offered.
Document all customer interactions and technical inquiries accurately in the support system.
Collaborate with team members to escalate complex issues and drive service improvements.
Maintain high levels of customer satisfaction through professional and responsive service.
Stay informed about product updates and technological advancements to enhance client support.

Requirements

Fluency in Italian and strong proficiency in English; knowledge of additional languages is a plus.
Prior experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving capabilities.
Excellent communication skills with a focus on customer experience.
Familiarity with online media tools and current technologies.
Able to work independently while contributing to a collaborative remote team environment.
Flexibility to work various shifts, including evenings and weekends as needed.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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