German Speaking Customer Care Specialist - Remote in Greece

Patrique Mercier Recruitment PT is on the lookout for a passionate German Speaking Customer Care Specialist to join our team in a remote position based in Greece. This exciting opportunity is perfect for individuals who thrive in customer-facing roles and have a strong command of the German language. Your role will be crucial in providing exemplary support and assistance to our German-speaking customers, ensuring they have a seamless and positive experience.

Responsibilities

• Handle customer inquiries promptly and professionally via phone, email, and chat in German.
• Provide expert assistance related to products, services, and account management.
• Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction.
• Accurately document all customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of complex customer concerns.
• Gather customer feedback to identify trends and suggest areas for service improvement.
• Stay informed about product updates and company policies to better assist customers.

Requirements

• Fluency in German (both written and spoken) and a strong level of proficiency in English.
• Experience in customer service or a related field is highly desirable.
• Excellent communication and problem-solving skills, with a customer-first approach.
• Ability to work independently and manage multiple priorities in a remote environment.
• Detail-oriented mindset with a focus on accurately documenting customer interactions.
• Familiarity with CRM software and customer support tools is an advantage.
• Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors