Offer summary

Qualifications:

Fluency in Portuguese and proficiency in English are essential., Previous experience in IT support or customer service roles is preferred., Strong analytical and problem-solving skills are necessary for troubleshooting technical issues., Excellent communication skills with a focus on customer satisfaction are required..

Key responsabilities:

Deliver exceptional technical assistance to Portuguese-speaking clients through various support channels.

Troubleshoot and resolve inquiries related to IT services and solutions efficiently.

Document interactions and maintain accurate records of customer queries and resolutions.

Work collaboratively with internal teams to escalate and resolve complex issues as needed.

Job description

Join Patrique Mercier Recruitment PT as a Portuguese Speaking IT Services Representative for a renowned tech firm, working remotely from Greece! This exciting role offers you the opportunity to provide outstanding technical support to our Portuguese-speaking clientele. If you are passionate about technology and have a desire to help customers succeed with their IT solutions, this position is perfect for you. Enjoy the flexibility of remote work while making a meaningful impact in a dynamic environment.

Responsibilities

Deliver exceptional technical assistance to Portuguese-speaking clients through phone, email, and chat support.
Troubleshoot and resolve inquiries related to IT services and solutions efficiently.
Guide customers in utilizing our products effectively to enhance their overall experience.
Document interactions and maintain accurate records of customer queries and resolutions in the support system.
Work collaboratively with internal teams to escalate and resolve complex issues as needed.
Inform customers about new features, service updates, and best practices to improve their engagement.
Participate in training sessions to stay informed about product advancements and industry trends.

Requirements

Fluency in Portuguese and proficiency in English is essential.
Previous experience in IT support or customer service roles is preferred.
Strong analytical and problem-solving skills to effectively troubleshoot technical issues.
Excellent communication skills with a strong focus on customer satisfaction.
Familiarity with IT systems, applications, and helpdesk software is advantageous.
Ability to work independently in a remote environment while also being a collaborative team player.
Willingness to be flexible with working hours, including adjustments for customer needs.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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