Portuguese Speaking Customer Support Service for Luxury Goods - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Support Service representative specializing in Luxury Goods. This role is fully remote, allowing you to work from the beautiful surroundings of Greece while engaging with clients who value high-quality products and impeccable service.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients in the luxury goods sector via phone, email, and chat.
• Address customer inquiries regarding product details, order status, and return policies with professionalism and efficiency.
• Ensure high levels of customer satisfaction by delivering personalized service and building strong relationships.
• Document and track customer interactions in the CRM system for accurate reporting and process improvement.
• Collaborate with other team members to share feedback received from customers and suggest improvements in service delivery.
• Stay informed about luxury brand products, services, and market trends to provide knowledgeable assistance.
• Actively engage with customers to enhance their shopping experience and recommend products effectively.

Requirements

• Fluency in Portuguese and proficiency in English, both written and verbal.
• Previous experience in customer service, especially within the luxury goods or retail industry.
• Exceptional communication and interpersonal skills focused on creating personalized customer experiences.
• Strong problem-solving abilities and a commitment to resolving customer inquiries efficiently.
• Familiarity with CRM systems and e-commerce platforms is advantageous.
• Detail-oriented with the ability to handle multiple customer inquiries simultaneously.
• Passion for luxury goods and a dedication to outstanding customer service.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.