Offer summary

Qualifications:

Fluent in Italian, both written and spoken, with strong communication skills., Experience in a technical support or customer service role is preferred., Excellent problem-solving skills with a focus on customer satisfaction., Familiarity with technical troubleshooting methodologies and help desk tools..

Key responsabilities:

Provide superior technical support to Italian-speaking customers via phone, email, and chat.

Diagnose and troubleshoot technical issues related to products for timely resolution.

Collaborate with the technical team to address complex queries and gather feedback.

Maintain comprehensive records of interactions and solutions in the support ticketing system.

Job description

Patrique Mercier Recruitment PT is dedicated to connecting exceptional talent with leading companies across various sectors. We are currently seeking an Italian-speaking Technical Support Agent to join our innovative team. This remote position offers the opportunity to work from anywhere in Greece, allowing you to deliver outstanding technical assistance to our Italian clients from the comfort of your home. You will play a key role in resolving issues, educating customers, and ensuring a positive experience with our products.

Responsibilities

Provide superior technical support to Italian-speaking customers through phone, email, and chat platforms.
Diagnose and troubleshoot technical issues related to our products, ensuring timely resolution.
Offer guidance on product features and best practices to enhance customer satisfaction.
Collaborate with the technical team to address complex queries and gather feedback for ongoing improvement.
Maintain comprehensive records of interactions and solutions in the support ticketing system.
Stay informed about product updates and relevant industry knowledge to effectively assist customers.
Engage in continuous learning and contribute to the development of the support resources.

Requirements

Fluent in Italian, both written and spoken, with strong communication skills.
Experience in a technical support or customer service role is preferred.
Excellent problem-solving skills, with a focus on customer satisfaction.
Ability to manage multiple tasks effectively in a remote environment.
Familiarity with technical troubleshooting methodologies and terminology.
Proficiency with help desk tools and customer service platforms.
A proactive attitude and a strong willingness to assist clients.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.