Italian Speaking Customer Support Service for Luxury Goods - Remote in Greece

Patrique Mercier Recruitment PT is excited to offer a position for an Italian Speaking Customer Support Service representative working remotely in Greece, specializing in Luxury Goods. This role provides a unique opportunity to engage with an elite clientele while enjoying the flexibility of remote work.

Responsibilities

• Provide top-notch customer support to Italian-speaking clients in the luxury goods sector via phone, email, and chat.
• Respond promptly to customer inquiries regarding product information, order status, and return policies, ensuring a high level of professionalism.
• Foster strong relationships with customers by delivering personalized service and enhancing their overall luxury shopping experience.
• Document and track all customer interactions in the CRM system to facilitate service improvements and accurate reporting.
• Work collaboratively with team members to identify recurring issues and contribute to service enhancement efforts based on customer feedback.
• Stay informed about luxury brands, products, and market trends to assist customers effectively.
• Proactively identify opportunities to upsell or recommend luxury products to customers based on their interests and preferences.

Requirements

• Fluency in Italian and proficiency in English, both written and spoken.
• Previous experience in customer service, particularly in the luxury goods or retail industry.
• Exceptional communication skills and a strong focus on delivering a premium customer experience.
• Proficient problem-solving skills to address customer inquiries effectively.
• Experience with CRM systems and e-commerce platforms is preferred.
• Detail-oriented and able to manage multiple customer inquiries simultaneously.
• A genuine passion for luxury goods and a commitment to outstanding service delivery.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.