Italian Speaking Customer Experience Coordinator - Athens (Remote in Greece)
Offer summary
Qualifications:
Fluency in Italian and English, both written and spoken., Previous experience in customer service or a similar customer-facing role is preferred., Strong communication and interpersonal skills., Ability to multitask and perform well in a remote work environment..Key responsabilities:
- Act as the main point of contact for Italian-speaking customers, managing inquiries and providing assistance.
- Engage with customers through various communication channels, including phone, email, and chat.
- Resolve customer issues and concerns promptly to enhance satisfaction and loyalty.
- Collaborate with internal teams to relay customer feedback and support continuous service improvement initiatives.
Job description
Patrique Mercier Recruitment PT is excited to present an incredible opportunity for an Italian Speaking Customer Experience Coordinator to join our team in a remote capacity from anywhere in Greece. As a prominent recruitment agency focused on connecting candidates with remarkable job opportunities in their native languages, we serve a diverse range of industries including online media, gaming, healthcare, retail, and more. In this essential role, you will provide outstanding support to our Italian-speaking clients, ensuring their inquiries are managed efficiently and with professionalism. If you are passionate about customer service and fluent in Italian, we would love to welcome you to our committed team!
Responsibilities
- Act as the main point of contact for Italian-speaking customers, effectively managing inquiries and providing assistance.
- Engage with customers through various communication channels, including phone, email, and chat.
- Acquire in-depth knowledge of our products and services to deliver accurate and relevant information.
- Resolve customer issues and concerns promptly to enhance satisfaction and loyalty.
- Collaborate with internal teams to relay customer feedback and support continuous service improvement initiatives.
- Follow up with customers to ensure ongoing satisfaction and gather valuable insights.
- Analyze customer interactions and prepare reports to identify trends and opportunities for enhancement.
Requirements
- Fluency in Italian and English, both written and spoken.
- Previous experience in customer service or a similar customer-facing role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and perform well in a remote work environment.
- Familiarity with customer service software and tools is a plus.
- Strong analytical and problem-solving skills.
- An interest in online media and an awareness of industry trends.
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....
Required profile
Experience
Other Skills
- Multitasking
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