Offer summary

Qualifications:

Fluency in Italian and proficiency in English are essential., Previous experience in customer service, preferably in the airline or travel sector, is preferred., Strong communication and interpersonal skills are necessary for effective customer engagement., Knowledge of airline booking systems and customer management software is advantageous..

Key responsabilities:

Deliver exceptional customer service to airline passengers in Italian.

Assist customers with inquiries about bookings, cancellations, and general travel concerns.

Handle customer complaints professionally and work towards effective resolutions.

Communicate flight updates, policies, and relevant information clearly to customers.

Job description

Patrique Mercier Recruitment PT, a prominent recruitment agency in Greece, specializes in connecting talented individuals with job opportunities that capitalize on their language skills. We are currently seeking an Italian Speaking Airline Customer Service Specialist to join our dedicated team in Athens, with the option to work remotely within Greece. This role is a fantastic opportunity for those who are enthusiastic about providing exceptional customer service in the airline industry. As a crucial member of our team, you will assist Italian-speaking customers with their travel inquiries, ensuring a smooth and pleasant journey experience. If you are a skilled communicator with a passion for helping others, we would love to hear from you!

Responsibilities

Deliver exceptional customer service to airline passengers in Italian.
Assist customers with inquiries about bookings, cancellations, and general travel concerns.
Handle customer complaints professionally and work towards effective resolutions.
Communicate flight updates, policies, and relevant information clearly to customers.
Maintain comprehensive records of customer interactions and transactions.
Collaborate with team members to improve service delivery and enhance customer satisfaction.
Stay informed about airline services and industry news to offer knowledgeable assistance.

Requirements

Fluency in Italian is essential; proficiency in English is required.
Previous experience in customer service, especially within the airline or travel sector, is preferred.
Strong communication and interpersonal skills to effectively engage with customers.
Able to perform well in a fast-paced and dynamic remote work environment.
Knowledge of airline booking systems and customer management software is advantageous.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile