Offer summary

Qualifications:

Fluency in German with excellent verbal and written communication skills., Previous experience in technical support or customer service is preferred., Strong analytical and problem-solving capabilities., Familiarity with customer service software and support ticketing systems is a plus..

Key responsabilities:

Provide exceptional technical support to German-speaking clients via phone, email, and live chat.

Diagnose, troubleshoot, and resolve a variety of technical issues related to our products and services.

Educate customers on product features and offer guidance to enhance their experience.

Document customer interactions and solutions in our support ticketing system.

Job description

Patrique Mercier Recruitment PT is excited to announce an opening for a German-speaking Technical Support Representative. This role is perfect for individuals who are enthusiastic about technology and have a flair for customer service. As a key member of our support team, you will assist German-speaking customers with their technical issues, ensuring they receive accurate and timely assistance.

Responsibilities

Provide exceptional technical support to German-speaking clients via phone, email, and live chat.
Diagnose, troubleshoot, and resolve a variety of technical issues related to our products and services.
Educate customers on product features and offer guidance to enhance their experience.
Collaborate with internal teams to escalate and resolve more complex technical problems.
Document customer interactions and solutions in our support ticketing system to ensure accurate record-keeping.
Stay updated on product developments, industry trends, and best practices in technical support.
Engage in training sessions and contribute to team knowledge sharing and process improvement.

Requirements

Fluency in German, with excellent verbal and written communication skills.
Previous experience in technical support or customer service is preferred.
Strong analytical and problem-solving capabilities.
Ability to handle multiple tasks and work efficiently in a fast-paced environment.
Familiarity with customer service software and support ticketing systems is a plus.
A strong commitment to customer satisfaction and improving user experience.
A collaborative attitude and willingness to work as part of a diverse team.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.