Offer summary

Qualifications:

Fluency in German and strong proficiency in English; additional language skills are a plus., Prior experience in technical support or customer service is highly desirable., Strong analytical and problem-solving skills are essential., Excellent communication skills with a customer-first mindset..

Key responsabilities:

Assist German-speaking clients with technical inquiries via phone, email, and chat.

Identify and troubleshoot a variety of technical issues efficiently.

Document all customer interactions and technical issues accurately in the company's support system.

Collaborate with team members to escalate complex issues and contribute to service improvement initiatives.

Job description

Patrique Mercier Recruitment PT is thrilled to offer a fantastic opportunity for a German Speaking Technical Support Consultant to join our team remotely from Greece. As a premier recruitment agency, we specialize in linking skilled professionals with exciting job opportunities across various sectors. In this role, you will leverage your German language skills to provide outstanding technical support to our German-speaking clients, addressing inquiries and resolving issues related to online media services. This remote position allows you to work from home while being part of a dynamic and diverse team dedicated to delivering exceptional customer service.

Responsibilities

Assist German-speaking clients with technical inquiries via phone, email, and chat.
Identify and troubleshoot a variety of technical issues efficiently.
Provide clear and comprehensive guidance to clients, ensuring they understand the solutions provided.
Document all customer interactions and technical issues accurately in the company's support system.
Collaborate with team members to escalate complex issues and contribute to service improvement initiatives.
Maintain a high level of customer satisfaction through responsive and professional service.
Stay up-to-date with product knowledge and technology trends to provide accurate assistance to clients.

Requirements

Fluency in German and strong proficiency in English; additional language skills are an advantage.
Prior experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication skills with a strong customer-first mindset.
Familiarity with online media tools and current technologies.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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