Spanish Speaking Customer Support Consultant for Telecommunications Company - Re

Patrique Mercier Recruitment FR is a reputable recruitment agency focused on connecting talented individuals with exceptional job opportunities in Greece. We are currently looking for a Spanish Speaking Customer Support Consultant to work with a leading telecommunications company. This position will offer a challenging yet rewarding experience for candidates who have a passion for customer service and are fluent in Spanish.

Responsibilities

• Provide excellent customer support to Spanish-speaking clients via phone, email, and chat, ensuring a high standard of service.
• Assist customers with inquiries regarding telecommunications products and services, troubleshooting issues and providing solutions.
• Educate customers on product features and help them maximize their service experiences.
• Accurately document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to address more complex issues and improve service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay knowledgeable about industry trends and product updates to offer well-informed assistance.

Requirements

• Fluency in Spanish and strong communication skills in English are required.
• Experience in customer support or a related field, preferably in telecommunications.
• Strong understanding of telecommunications products and services.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong interpersonal skills with a commitment to delivering outstanding customer experiences.
• Familiarity with CRM systems and customer support tools is an advantage.
• Ability to work well both independently and as part of a team in a fast-paced environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks