Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer support, preferably in the financial industry., Strong understanding of financial products and services., Excellent communication and interpersonal skills with a customer-centric approach..

Key responsabilities:

Provide outstanding customer support to Spanish-speaking clients through various communication channels.

Assist customers with inquiries related to their accounts and financial services.

Effectively resolve customer complaints and document interactions in the CRM system.

Collaborate with internal teams to ensure prompt and accurate responses to customer inquiries.

Job description

Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for Spanish Speaking Customer Support Representatives in the Financial Industry. This remote position is based in Greece and allows you to contribute to a leading financial institution while working from the comfort of your home. If you have a passion for finance and a dedication to delivering exceptional customer service to Spanish-speaking clients, we invite you to apply!

Responsibilities

Provide outstanding customer support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
Assist customers with inquiries related to their accounts, transactions, and financial services.
Offer detailed information about financial products and services to help clients make informed decisions.
Effectively resolve customer complaints and issues with a focus on maintaining a high level of satisfaction.
Document customer interactions accurately in the CRM system for effective follow-up and service improvement.
Collaborate with internal teams to ensure customer inquiries are addressed promptly and accurately.
Ensure compliance with industry regulations and company policies in every customer interaction.

Requirements

Fluency in Spanish and English, both written and spoken, is required.
Previous experience in customer support, preferably in the financial industry, is highly desirable.
Strong understanding of financial products and services.
Excellent communication and interpersonal skills with a strong customer-centric approach.
Ability to handle sensitive information with confidentiality and professionalism.
Familiarity with CRM software and proficiency in Microsoft Office applications.
Strong problem-solving skills and attention to detail.

Benefits