Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service or a related role is advantageous., Excellent communication and interpersonal skills are essential., Strong problem-solving abilities and a proactive approach to customer service..

Key responsabilities:

Act as the primary contact for German-speaking customers, addressing inquiries with professionalism and empathy.

Engage with customers through multiple channels such as phone, email, and chat, ensuring outstanding service delivery.

Resolve customer issues effectively to promote satisfaction and foster loyalty.

Collaborate with internal teams to share customer feedback and support service improvement initiatives.

Job description

Patrique Mercier Recruitment PT is thrilled to offer a remote opportunity for a German Speaking Customer Experience Coordinator to join our vibrant team from anywhere in Greece. As a leading recruitment agency, we specialize in connecting candidates with exciting employment opportunities in their native languages across various sectors, including online media, gaming, healthcare, retail, and more. In this essential role, you will provide exceptional support and service to our German-speaking clients, ensuring their inquiries and concerns are managed promptly and professionally. If you are passionate about customer service and fluent in German, we would love to hear from you!

Responsibilities

Act as the primary contact for German-speaking customers, addressing inquiries with professionalism and empathy.
Engage with customers through multiple channels such as phone, email, and chat, ensuring outstanding service delivery.
Develop and maintain a strong understanding of our products and services to assist customers accurately.
Resolve customer issues effectively to promote satisfaction and foster loyalty.
Collaborate with internal teams to share customer feedback and support service improvement initiatives.
Conduct follow-up communications with customers to ensure continued satisfaction and gather valuable insights.
Analyze customer interactions and provide reports highlighting trends and recommending enhancements.

Requirements