French Speaking Client Support Representative - Remote in Greece
Offer summary
Qualifications:
Fluency in French and English is essential., Previous experience in customer support or a client-facing role is preferred., Strong communication skills with a focus on empathy and proactive problem-solving., Ability to work independently and manage multiple priorities in a remote environment..Key responsabilities:
- Provide excellent customer support to French-speaking clients through various channels including phone, email, and chat.
- Handle client inquiries and resolve issues efficiently to ensure high levels of satisfaction.
- Collaborate with team members to enhance service delivery by sharing insights and best practices.
- Maintain thorough documentation of client interactions and updates in our CRM system.
Job description
Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a French Speaking Client Support Representative to work remotely from Greece! Our agency excels in connecting talented candidates with outstanding career opportunities, and we pride ourselves on delivering exceptional service to our clients in multiple languages. In this role, you will be responsible for assisting our French-speaking clients, ensuring their queries are addressed promptly and effectively. If you are passionate about customer service and want to contribute to a supportive team environment, we would love to hear from you!
Responsibilities
- Provide excellent customer support to French-speaking clients through various channels including phone, email, and chat.
- Handle client inquiries and resolve issues efficiently to ensure high levels of satisfaction.
- Collaborate with team members to enhance service delivery by sharing insights and best practices.
- Maintain thorough documentation of client interactions and updates in our CRM system.
- Assist clients during the onboarding process, guiding them through our offerings and resources.
- Identify and understand client needs, offering tailored solutions to improve their experience.
- Engage in ongoing training to stay current with product updates and customer support strategies.
Requirements
- Fluency in French and English is essential.
- Previous experience in customer support or a client-facing role is preferred.
- Strong communication skills with a focus on empathy and proactive problem-solving.
- Ability to work independently and manage multiple priorities in a remote environment.
- Familiarity with customer support tools and CRM platforms is advantageous.
- A proactive mindset with a genuine passion for helping clients succeed.
- Flexibility to work in various shifts, including evenings and weekends if necessary.
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....
Required profile
Experience
Other Skills
- Empathy
- Open Mindset
- Teamwork