Offer summary

Qualifications:

Fluency in Finnish and strong command of English are essential., Experience in customer service or technical support, preferably in tech or media sectors., Strong problem-solving and analytical abilities with a focus on customer satisfaction., Excellent verbal and written communication skills..

Key responsibilities:

Deliver excellent customer support to Finnish-speaking users regarding video streaming queries.

Troubleshoot technical issues and provide timely resolutions for seamless streaming experiences.

Educate clients about the functionalities of the video streaming platform.

Record and document customer interactions accurately within support systems.

Job description

Patrique Mercier Recruitment PT is pleased to invite applications for the position of Finnish Speaking Video Streaming Support, offered remotely within Greece. This exciting role involves providing outstanding support to our Finnish-speaking customers who utilize our video streaming services. You will be responsible for assisting clients with any technical issues they encounter and ensuring they receive a superior streaming experience. Your technical knowledge and customer service skills will play a critical role in fostering customer satisfaction and retention in the ever-evolving field of video streaming.

Responsibilities

Deliver excellent customer support to Finnish-speaking users regarding video streaming queries.
Troubleshoot technical issues and provide timely resolutions to ensure seamless streaming experiences.
Educate clients about the functionalities of the video streaming platform to enhance their user experience.
Handle customer feedback and inquiries with professionalism and efficiency.
Record and document customer interactions accurately within our support systems.
Collaborate with technical teams for the escalation of complex issues when necessary.
Engage in continuous learning to remain current with product updates and industry trends.

Requirements

Fluency in Finnish and a strong command of English are essential.
Experience in customer service or technical support, preferably in tech or media sectors, is highly desirable.
Strong problem-solving and analytical abilities, dedicated to customer satisfaction.
Excellent verbal and written communication skills, reflecting a commitment to high-quality service.
Ability to work independently and as part of a team.
Familiarity with video streaming technologies is a plus.
Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.