Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment is excited to announce an outstanding opportunity for a Dutch Speaking IT Support Specialist to join our team remotely from anywhere in Greece! We are committed to connecting talented individuals with top employers who appreciate their language skills and technical expertise. In this pivotal role, you will provide exceptional technical support to Dutch-speaking clients across various sectors, including technology, e-commerce, and customer service industries. Your ability to troubleshoot issues and deliver superb customer service will be essential in ensuring client satisfaction and loyalty. If you are passionate about technology and thrive in a supportive and dynamic environment, we encourage you to apply and take the next step in your career!

Responsibilities

• Provide top-notch technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues effectively and efficiently.
• Maintain high levels of customer satisfaction through excellent service delivery.
• Document all interactions and solutions accurately within the support ticketing system.
• Assist clients with software installations, configurations, and troubleshooting.
• Collaborate with team members to escalate and resolve complex technical problems.
• Provide training and resources to clients to enhance their understanding of products and services.

Requirements

• Fluency in Dutch and a strong command of English.
• Relevant experience in IT support or a technical role is preferred.
• Excellent problem-solving and analytical skills.
• Outstanding communication and customer service abilities.
• Ability to work independently in a remote setting as well as collaboratively within a team.
• Familiarity with operating systems, software applications, and remote support tools.
• Experience in technology-related sectors such as e-commerce or customer service is an advantage.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.