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Slovak Speaking IT Support Specialist - Athens

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in Slovak and English is required., Experience in IT support or a technical customer service role is preferred., Strong analytical and troubleshooting skills are essential., Excellent communication and interpersonal skills with a focus on customer satisfaction..

Key responsabilities:

  • Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve a variety of hardware, software, and network issues.
  • Document all customer interactions and resolutions accurately in the support database.
  • Work collaboratively with team members to escalate complex issues as needed.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment JP is excited to announce a fantastic opportunity for a Slovak Speaking IT Support Specialist in Athens, Greece! This role is perfect for individuals who are passionate about technology and dedicated to providing excellent customer service. As a vital member of our team, you will assist Slovak-speaking clients in overcoming their IT challenges and ensuring their technical needs are met with efficiency and professionalism.

Key Responsibilities
  • Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve a variety of hardware, software, and network issues.
  • Guide clients through technical inquiries while educating them on best practices and features.
  • Document all customer interactions and resolutions accurately in the support database.
  • Work collaboratively with other team members to escalate complex issues as needed.
  • Stay informed about the latest trends and updates in technology to enhance support services.
  • Engage in continuous learning and development to sharpen your technical skills.

Requirements

  • Fluency in Slovak and English is required.
  • Experience in IT support or a technical customer service role is preferred.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  • Familiarity with common operating systems, software applications, and networking concepts.
  • A proactive, positive attitude and a commitment to teamwork and professional growth.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
SlovakEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Time Management
  • Teamwork
  • Social Skills

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