Offer summary

Qualifications:

Fluent in Dutch and English, both written and spoken., Strong communication and interpersonal skills with a customer-centered approach., Previous experience in a customer support role, ideally within banking or finance, is preferred., Detail-oriented with strong organizational skills..

Key responsabilities:

Respond to inquiries from Dutch-speaking customers via phone, email, and chat regarding banking services.

Provide guidance on banking products, account openings, and other financial services.

Effectively troubleshoot customer issues and resolve them promptly.

Document all customer interactions accurately in the CRM system.

Job description

Enhance your career with Patrique Mercier Recruitment JP as a Dutch Speaking Banking Support Specialist, with paid relocation to the stunning country of Greece!

In this engaging role, you will provide essential support to Dutch-speaking clients in the banking sector, assisting them with inquiries and ensuring a smooth experience with their financial services. Your ability to communicate effectively in Dutch will play a pivotal role in delivering outstanding customer service and fostering strong client relationships. If you are ready for an exciting new chapter in your career, this role is perfect for you!

Responsibilities

Respond to inquiries from Dutch-speaking customers via phone, email, and chat regarding banking services.
Provide guidance on banking products, account openings, and other financial services.
Effectively troubleshoot customer issues and resolve them promptly.
Document all customer interactions accurately in the CRM system.
Work closely with team members to improve service efficiency and contribute to customer satisfaction.
Participate in training and development programs to enhance product knowledge and service skills.

Requirements

Fluent in Dutch and English, both written and spoken.
Strong communication and interpersonal skills with a customer-centered approach.
Previous experience in a customer support role, ideally within banking or finance, is preferred.
Ability to handle inquiries and solve problems in a fast-paced environment.
Detail-oriented with strong organizational skills.
A collaborative team player with a positive attitude.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits