Offer summary

Qualifications:

Fluency in Dutch and English, both written and verbal., Strong communication and interpersonal skills focused on customer service., Experience in a customer service role is preferred but not mandatory., Ability to work independently and manage time effectively in a remote environment..

Key responsabilities:

Respond to customer inquiries from Dutch-speaking clients through phone, email, and chat.

Resolve customer issues swiftly and efficiently while maintaining a courteous demeanor.

Record customer interactions in the CRM system for quality tracking.

Gather feedback from customers and relay information to management to foster service improvement.

Job description

Discover an exciting role with Patrique Mercier Recruitment JP as a Dutch Speaking Customer Care Specialist working remotely in Greece! This unique opportunity allows you to enjoy the flexibility of remote work while supporting Dutch-speaking customers for a leading international company.

As a Customer Care Specialist, you will be responsible for ensuring an exceptional customer experience by addressing inquiries, providing solutions, and fostering positive relationships. If you’re fluent in Dutch, have a knack for customer service, and want to work in a supportive and innovative environment, we would love to hear from you!

Responsibilities

Respond to customer inquiries from Dutch-speaking clients through phone, email, and chat, ensuring high-quality service.
Resolve customer issues swiftly and efficiently while maintaining a courteous demeanor.
Record customer interactions in the CRM system for quality tracking.
Work collaboratively with the team to improve processes and customer satisfaction.
Engage in ongoing training and development to enhance product knowledge and service skills.
Gather feedback from customers and relay information to management to foster service improvement.

Requirements

Fluency in Dutch and English, both written and verbal.
Strong communication and interpersonal skills focused on customer service.
Experience in a customer service role is preferred but not mandatory.
Ability to work independently and manage time effectively in a remote environment.
Problem-solving skills with a proactive approach to customer inquiries.
Familiarity with CRM systems and customer service software is a plus.
A positive attitude and a willingness to learn and grow with the company.

Benefits