Offer summary

Qualifications:

Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken., Demonstrated technical aptitude with strong problem-solving skills., Previous experience in customer support or technical roles is a plus., Strong communication and interpersonal skills..

Key responsabilities:

Provide outstanding technical support to Nordic-speaking customers via phone, email, and live chat.

Diagnose and troubleshoot a variety of technical issues efficiently and effectively.

Document customer interactions and technical resolutions accurately in our CRM system.

Collaborate with other departments to escalate and resolve complex technical issues.

Job description

Patrique Mercier Recruitment JP is pleased to offer an exciting career opportunity for a Nordic Speaking Technical Customer Agent in bustling Athens, Greece. In this pivotal role, you will be responsible for providing comprehensive technical support to our Nordic-speaking clients. Your primary objective will be to troubleshoot technical issues, assist with product inquiries, and ensure that our customers receive the highest level of service. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

Key Responsibilities

Provide outstanding technical support to Nordic-speaking customers via phone, email, and live chat.
Diagnose and troubleshoot a variety of technical issues efficiently and effectively.
Document customer interactions and technical resolutions accurately in our CRM system.
Collaborate with other departments to escalate and resolve complex technical issues.
Stay updated on product knowledge and technical advancements to enhance your support capabilities.
Gather customer feedback and contribute insights that can improve product offerings and service procedures.
Assist in onboarding and training new staff, sharing your expertise and best practices.

Requirements

Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
Demonstrated technical aptitude with problem-solving skills.
Strong communication and interpersonal skills.
Previous experience in customer support or technical roles is a plus.
Ability to manage multiple tasks in a fast-paced environment.
Proactive, customer-centric approach with a focus on quality service.
Must be eligible to work in Athens, Greece.

Benefits