Offer summary

Qualifications:

Fluent in Czech and proficient in English, both written and spoken., Excellent communication and interpersonal skills are essential., Strong analytical and problem-solving abilities are required., Previous experience in customer service or technical support is a plus..

Key responsibilities:

Provide exceptional customer support to Czech-speaking clients via phone, email, and chat.

Address customer inquiries and troubleshoot technical issues promptly.

Document all customer interactions in the company’s CRM system for tracking.

Collaborate with team members to enhance the overall customer service strategy.

Job description

Join the dynamic team at Patrique Mercier Recruitment JP and help drive customer satisfaction as a Czech-speaking Customer Service Representative for a leading electronics company based in Athens, Greece! This role presents a fantastic opportunity to engage with customers in a vibrant work environment while experiencing the rich history and culture of Athens. You will be crucial in resolving customer inquiries and providing assistance regarding cutting-edge electronic products, ensuring a seamless customer experience. If you're passionate about technology and customer care, we invite you to apply!

Responsibilities

Provide exceptional customer support to Czech-speaking clients through various channels, such as phone, email, and chat.
Address customer inquiries, troubleshoot technical issues, and offer effective solutions promptly.
Maintain comprehensive knowledge of the company's electronics products and services to assist customers accurately.
Document all customer interactions in the company’s CRM system to ensure transparency and tracking.
Collaborate with team members to share information and improve the overall customer service strategy.
Participate in regular training sessions to enhance product knowledge and service skills.
Provide valuable feedback to management regarding customer concerns and potential improvements.

Requirements

Fluent in Czech, both written and spoken; proficiency in English is required.
Excellent communication and interpersonal skills.
Able to work independently and effectively manage time in a fast-paced environment.
Strong analytical and problem-solving abilities.
Previous experience in customer service or technical support is a plus.
Familiarity with CRM systems and customer service software.
A positive attitude and enthusiasm for learning about new technologies and products.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.