Offer summary

Qualifications:

Fluency in Finnish and English, both written and spoken., Strong customer service orientation with excellent communication skills., Previous experience in technical support or customer service is beneficial., Exceptional problem-solving and analytical skills..

Key responsabilities:

Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.

Diagnose and resolve technical issues accurately and promptly to enhance customer satisfaction.

Document customer interactions and track technical issues efficiently in the CRM system.

Work collaboratively with team members to refine service delivery and overall customer experience.

Job description

Join Patrique Mercier Recruitment JP as a Finnish-Speaking Technical Support Specialist in the beautiful city of Athens, Greece! This role provides you with the unique opportunity to work with a leading tech company while enjoying the rich history and stunning scenery that Greece has to offer. You will be responsible for providing top-notch technical assistance to Finnish-speaking customers, ensuring they receive quick and effective solutions to their technical queries. Be part of a dynamic team where your technical expertise and customer service skills will shine!

Responsibilities

Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.
Diagnose and resolve technical issues accurately and promptly to enhance customer satisfaction.
Keep up-to-date with the company’s products and services to provide precise and relevant assistance.
Document customer interactions and track technical issues efficiently in the CRM system.
Work collaboratively with team members to refine service delivery and overall customer experience.
Participate in training sessions to expand your knowledge of products and stay informed on updates.
Provide feedback and suggestions based on customer interactions to improve processes.

Requirements

Fluency in Finnish and English, both written and spoken.
Strong customer service orientation with excellent communication skills.
Previous experience in technical support or customer service is beneficial.
Exceptional problem-solving and analytical skills.
Ability to thrive in a fast-paced and dynamic work environment.
Enthusiastic, team-oriented attitude with a love for technology.
Willingness to relocate to Athens, Greece, and embrace a new cultural experience.

Benefits