Offer summary

Qualifications:

Fluent in Czech and proficient in English, both written and spoken., Strong customer service orientation with excellent communication skills., Ability to manage multiple tasks in a fast-paced environment., Previous experience in customer service or a similar role is preferred..

Key responsabilities:

Provide high-quality customer support to Czech-speaking clients via phone, email, and chat.

Address customer inquiries and resolve issues to enhance satisfaction.

Document customer interactions in the CRM system to maintain detailed records.

Collaborate with team members to improve processes and enhance service delivery.

Job description

Join the Patrique Mercier Recruitment JP team and embark on an exciting journey as a Czech-speaking customer service representative in the vibrant city of Athens, Greece! In this role, you will be an essential part of our customer support team, assisting clients with their inquiries and ensuring they receive the best service possible. Immerse yourself in Greek culture while utilizing your language skills and contributing to our mission of exceptional customer care. If you are passionate about helping others and eager to work in a dynamic, multinational environment, we want to hear from you!

Responsibilities

Provide high-quality customer support to Czech-speaking clients via various communication channels, including phone, email, and chat.
Address customer inquiries and resolve issues effectively to enhance customer satisfaction.
Maintain an up-to-date knowledge of our products and services to provide accurate information to customers.
Document customer interactions in the company’s CRM system to maintain detailed records.
Collaborate with team members to improve processes and enhance customer service delivery.
Participate in training and workshops to continually develop your skills.
Share feedback and ideas for improving customer experiences and support efficiency.

Requirements

Fluent in Czech, both written and spoken; proficiency in English is essential.
Strong customer service orientation with excellent communication skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Problem-solving skills and attention to detail.
Previous experience in customer service or a similar role is highly preferred.
Familiarity with CRM software and customer support tools is a plus.
A positive attitude, adaptability, and eagerness to work in an international setting.

Benefits