Offer summary

Qualifications:

Fluent in German and proficient in English, both written and spoken., Exceptional communication and customer service skills are essential., Strong analytical and problem-solving abilities are required., Previous experience in customer service, especially in the tech or electronics industry, is preferred..

Key responsibilities:

Deliver outstanding customer support to German-speaking clients via phone, email, and chat.

Address customer inquiries, troubleshoot issues, and provide effective solutions.

Maintain detailed records of customer interactions in the company’s CRM system.

Collaborate with team members to enhance customer service strategies and participate in training sessions.

Job description

Join Patrique Mercier Recruitment JP and take your career to the next level as a German-speaking Customer Service Representative for a top electronics company, all while enjoying the flexibility of a remote position based in Greece! This exciting opportunity allows you to provide exceptional customer support from the comfort of your own home, while also embracing the unique lifestyle of living in Greece. You will be responsible for assisting customers with their inquiries related to innovative electronic products and ensuring they receive the highest level of service. If you are passionate about technology and customer care, this is the ideal position for you!

Responsibilities

Deliver outstanding customer support to German-speaking clients through various communication channels, including phone, email, and chat.
Address customer inquiries, troubleshoot issues, and provide solutions to enhance customer satisfaction.
Maintain in-depth knowledge of the company's electronics products and services to assist customers effectively.
Document all customer interactions meticulously in the company’s CRM system to ensure accurate records.
Collaborate with team members to share insights and improve customer service strategies.
Participate in training sessions and meetings to stay updated on product knowledge and service best practices.
Contribute feedback to improve processes and enhance the overall customer experience.

Requirements

Fluent in German, both written and spoken; English proficiency is required.
Exceptional communication and customer service skills.
Ability to work independently and manage time effectively in a remote work setting.
Strong analytical and problem-solving skills.
Previous experience in customer service, particularly in the tech or electronics industry, is an advantage.
Familiarity with CRM systems and customer support tools.
A proactive mindset, positive attitude, and enthusiasm for learning about new products and services.

Benefits