German Speaking Customer Experience Associate - Remote in Greece

Patrique Mercier Recruitment JP is excited to offer a position for a German Speaking Customer Experience Associate in a remote setting within Greece! This role is perfect for individuals who are fluent in German and passionate about delivering excellent customer service from the comfort of their home. As a Customer Experience Associate, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries, resolving issues, and providing insightful information about our products and services. Join our dedicated team and help us enhance the customer experience!

Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Efficiently address inquiries and resolve any customer issues with professionalism and care.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate closely with fellow team members to improve customer service and share valuable feedback.
• Stay up-to-date on product knowledge and industry trends to provide informed assistance.
• Participate in training and development sessions to continually enhance service skills.

Requirements

• Fluency in German and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Previous experience in a customer service role is preferred.
• Strong analytical and problem-solving skills.
• A customer-centric attitude and a positive approach to challenges.
• Familiarity with CRM software and communication tools is a plus.
• Ability to work independently in a remote setting and adapt to a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )