Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Excellent communication skills with a strong focus on customer service., Previous experience in customer support or social media engagement is preferred., Familiarity with various social media platforms and instant messaging applications..

Key responsabilities:

Respond to inquiries from German-speaking users via instant messaging.

Assist users with issues related to their social media accounts.

Document conversations and solutions to build a comprehensive support resource.

Work collaboratively with internal teams to escalate complex issues as necessary.

Job description

Patrique Mercier Recruitment JP is excited to announce an opening for a German Speaking Support Specialist for Social Media Instant Messaging, located in Athens, Greece! This role provides an excellent opportunity to engage with the vibrant world of social media while supporting German-speaking customers directly.

As a Support Specialist, you will be the first point of contact for German-speaking users, offering assistance through instant messaging channels. Your goal will be to ensure customer satisfaction by providing timely resolutions to inquiries and enhancing user experiences on social media platforms. If you are a proactive communicator with a passion for helping others, we invite you to apply!

Responsibilities

Respond to inquiries from German-speaking users via instant messaging, ensuring prompt and effective communication.
Assist users with issues related to their social media accounts and provide guidance on platform functionalities.
Maintain a high level of customer satisfaction through attentive and efficient service.
Document conversations and solutions to build a comprehensive support resource.
Work collaboratively with internal teams to escalate complex issues as necessary.
Stay informed about the latest trends in social media and company policies to offer accurate support.
Contribute ideas for improving customer support processes and interactions.

Requirements

Fluent in German and English, both written and spoken.
Excellent communication skills with a strong focus on customer service.
Previous experience in customer support or social media engagement is preferred.
Ability to multitask and manage several conversations simultaneously.
Familiarity with various social media platforms and instant messaging applications.
Strong problem-solving abilities and a positive attitude in challenging situations.
Eagerness to learn and adapt in a fast-paced work environment.

Benefits