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German speaking Customer Service Agent - Fully Paid Relocation Package

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in German and English is required., Strong communication skills with a dedication to customer satisfaction., Advanced knowledge of software functionalities and troubleshooting., Prior customer service experience is a plus but not a requirement..

Key responsabilities:

  • Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
  • Resolve customer queries and issues swiftly, ensuring a positive experience.
  • Log customer interactions and feedback accurately in the CRM system.
  • Collaborate with your team to optimize service delivery and increase customer satisfaction.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Embark on a new adventure with Patrique Mercier Recruitment JP as a German Speaking Customer Service Agent for a large international streaming company!

This role offers a fully paid relocation package, making it easier for you to start your journey in a vibrant new location. In this position, you will provide exceptional customer support to German-speaking clients, helping them with their inquiries and ensuring their satisfaction. As a member of our enthusiastic team, you will have the opportunity to develop your skills in a dynamic environment while enjoying the rich culture and experiences that come with living abroad. If you're eager to make a difference in customer service and explore an exciting new chapter in your career, we want to hear from you!

Responsibilities
  • Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
  • Resolve customer queries and issues swiftly, ensuring a positive experience.
  • Maintain comprehensive knowledge of the company's products and services to assist customers effectively.
  • Log customer interactions and feedback accurately in the CRM system.
  • Collaborate with your team to optimize service delivery and increase customer satisfaction.
  • Participate in training sessions to enhance your product knowledge and service skills.
  • Share insights on customer feedback for continuous improvement.

Requirements

  • Fluency in German and English is required.
  • Strong communication skills with a dedication to customer satisfaction.
  • Advanced knowledge of software functionalities and troubleshooting.
  • Give accurate and real-time responses to viewer inquiries.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Prior customer service experience is a plus but not a requirement.
  • Strong problem-solving and interpersonal skills.
  • Willingness to relocate and embrace life in a new country.
  • A positive attitude with a passion for helping others.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills

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