Offer summary

Qualifications:

Customer service experience, preferably with phone support., Strong verbal and written communication skills., Excellent decision-making abilities and a respectful demeanor towards customers and co-workers., Ability to work independently and as part of a team..

Key responsabilities:

Answer inbound customer calls, emails, and chats across multiple platforms.

Provide exceptional customer care and account management.

Assist in planning and implementing processes for organizational growth.

Maintain confidentiality of customer information and support other departments as needed.

Bump Health exists to fight on behalf of Moms and their families by bringing trust into every aspect of their parenting journey. We’re a women’s health brand that serves moms before, during, and after pregnancy. And we’re driven by the idea of a world that treats moms the way each of us treats our own. We’re profitable, growing ($40M+, 2x’d annually for the past 4 years), and privately held (self-funded, no outside investors). We’re building something massive. And we are — hands down — the most ambitious company you’ve never heard of. Yet. Bump Health was built by moms, for moms. Our vision is to build the Proctor & Gamble of the 21st century — for the women’s health space. It might sound crazy. But our plan is to build a company that lasts 200+ years, is valued at $200B+, and makes life better for at least 200+ million households. We currently have four business units that each bring in 7-8 figures:   💎 Bump Consumer — We own a portfolio of direct-to-consumer ecommerce brands, including Bump Boxes, Bitsy Boxes, Glow Organics, and more.  ✨ Bump Medical — Expecting moms are entitled to thousands of dollars of free products from their health insurance providers. We get mom everything she’s owed, with no out-of-pocket cost  🌿 Bump Wellness — Wellness perks for 300+ corporate clients. Fully customized boxes for maternity, new hires, remote workers, and more. For companies like GrubHub, Walgreens, and American Eagle  🐣 Bump Life — Our newest business that’s currently being incubated. Life insurance for new moms and their babies. And over the next decade, we’ll build and buy many more businesses in the pregnancy, early childhood, and fertility space. We’re a team of 100 other smart, ambitious people. $1B in top line revenue is on the horizon. More too. We're building something huge. And we can’t even begin to imagine how much faster we could get there if you joined us.

Job description

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks:

Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
Answering incoming calls, text, emails and chats across multiple platforms
Understanding and promoting Bump Boxes products, culture and values
Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
Be willing to help team members complete various tasks to accomplish organizational goals
Maintaining strict confidentiality of customer information
Fully utilize the systems, tools, training, and resources provided to maximize potential
Assist other departments with varies tasks as needed

Requirements

Customer service experience (phone experience preferred)
Strong communication skills (verbal and written)
Excellent decision-making abilities
Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
Regular attendance and punctuality

Benefits