Offer summary

Qualifications:

High School degree or equivalent required., Fluency in English and French at C2, C1, or B2 level is essential., Advanced understanding of cultural dynamics and idiomatic expressions in French., Excellent listening, retention, and note-taking skills are necessary for accuracy..

Key responsabilities:

Interpret conversations accurately between French and English while maintaining tone and style.

Provide clear renditions of messages, ensuring all details are captured during calls.

Manage call flow according to client instructions and maintain professionalism throughout interactions.

Remain calm and neutral during challenging calls, especially in emergency situations.

Job description

Minimum Requirements:

High Schools degree or equivalent.
Fluency in English and French- C2, C1, B2, Native (OCI Required).
Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of French
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.
Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.
Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client.

Requirements

Renders correct concepts and meanings between French and English following complexity, clarity, tone, and style from one language to another, upholding the correct rules for grammar and syntax in both languages.
Provide strict renditions of the messages including every detail of the conversation and be prepared for challenging calls at any time.
Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.
Follows instructions for clients, manages the flow of the call, and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
Remains punctual and available during scheduled work hours.
Ensures access to the internet for work-related electronic communication.
All other duties as assigned.

Applicants should be comfortable with Rotational Shifts ( Including night )

Benefits

Working days : 5 days (2 rotational week off)

Job Type: Full-time (Work From Home)

Salary upto : 7.87 LPA

Other allowance : Overtime pay, Mediclaim (Covers the Employee, Parents, Spouse & 2 kids from the first day of employment) & other Incentives based on performance.

Required profile