Offer summary

Qualifications:

At least 1 year of experience as a Quality Analyst., Background in healthcare processes is preferred., Exceptional verbal and written communication skills are essential., Strong attention to detail and analytical problem-solving abilities..

Key responsabilities:

Conduct audits of calls and processes for multiple functions.

Identify quality trends and performance opportunities.

Provide feedback to US team members based on audit findings.

Collaborate with the team to ensure adherence to quality standards.

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector, who is urgently seeking a Quality Assurance Analyst.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset.

PLEASE NOTE:

Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Requirements

At least 1 year Quality Analyst experience
Healthcare process background
Excellent verbal and written communication skills
Excellent attention to detail
Able to learn process and audit tasks/calls for multiple functions
Able to identify quality trends and performance opportunities and articulate findings
Should be familiar with auditing US team members
Comfortable giving feedback to the US team members

If you are not contacted within 14 working days, please consider your application unsuccessful.

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