TAC Agent - CANADA

Job Description:

Experience Required:

• High school diploma

• 3- 5+ years of recent experience as a mechanic in a full-service shop

• 2 ASE certifications

• Ability to use web-based tools to gather service information

• One or more years of customer service experience (previous call center work, any role where you interacted with customers)

• A strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems

Skills:

• Using electronic service manuals

• Microsoft Office skills

• Typing skills

• Bilingual English / Canadian French professional speaking and writing skills are required

• Listening and technical experience to assist dealer technicians via phone, chat or email

Other requirements

• Able to work shifts within the call center’s hours of operation: Monday – Friday (7 a.m. - 8 p.m. Eastern time)

• This position is fully remote within the Canada only

• All applicants must be legally authorized to work in Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.