Spanish Customer Advisor

¿Hablas español y te interesa viajar por Grecia? ¡Ahora tienes la oportunidad de trabajar remotamente en Grecia para una multinacional empresa BPO que está buscando un Asesor de Servicio al Cliente

Do you speak Spanish and you’re interested in traveling around Greece? Now you have the opportunity to work remotely in Greece for a multinational BPO, that is looking for a CS advisor.

Responsibilities

•Managing of incoming calls

•Identify and access customers’ needs to achieve satisfaction

•Build relations of trust through open and interactive communication

•Provide accurate, valid, and complete information by using the methods/tools

•Keep records of customer interaction, process customer accounts and file documents

•Follow communication procedures, guidelines, and policies

Requirements

•Native or near to native Spanish language (C2)

•Very good command of English language (B2 –C1)

•Good MS Office skills

•Strong phone contact handling skills and active listening

•Excellent communication and presentation skills

•Customer orientation and ability to adapt/respond to different types of characters

•Ability to multi-task, prioritize, and manage time effectively

Benefits

•Competitive Remuneration package

•Indefinite Contract

•Extra bonus depending on the performance appraisal

•Private life & health insurance

•Ticket restaurant

•Relocation Cost (for candidates outside Greece)