Solution Architect - Post Sales

About The Role  

As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate. 

Responsibilities

Guiding customers through their journey with IP Fabric   

• Understand the limitations of traditional network management approaches and the possibilities of using network data to transform the enterprise. 
• Harden use cases and outcomes created by the Pre-Sales team and refine post-sales acceptance criteria. 
• Conduct training sessions and provide ongoing client support to ensure successful adoption and usage of implemented solutions. 
• Identify and nurture the champion on the customer side. 
• Develop and draft clear and concise Statements of Work that outline project scope, deliverables, timelines, and resource requirements. 
• Monitoring project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes. 
• Occasional travel for company meetings, industry events, and customer visits. Travel is expected once to three times a quarter. 

Cross-Functional Coordination  

• Collaborating with product management, product marketing, and engineering to provide field-facing feedback to influence the direction of the product roadmap. 
• Working closely with the support and sales organizations of IP Fabric to maximize customer satisfaction. 

Technical Expertise  

• Deployment and basic support of the IP Fabric product in customer environments, including appreciation of deployment methods limitations and the requirements for administrative access to different networking platforms. 
• Working with our sales and technology partners to assist with IP Fabric integration into wider solutions. 

Requirements

• 2+ Years of experience in post-sales engagements for enterprise B2B hardware or software solutions ideally in networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.) 
• Customer-first perspective. 
• A background in network engineering or architecture, with a solid understanding of networking technologies and protocols. 
• Background knowledge and appreciation of server virtualization technologies. 
• Basic understanding of programming languages and APIs. 

Ways To Stand Out From The Crowd:  

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools. 
• Ability to code in Python, sufficient to develop custom prototype solutions for customers. 
• Proven wins as a technical post-sales engineer/architect. 
• Fluent German

Benefits & Perks

• 25 days of paid time off.
• Anniversary rewards.
• Competitive commission structure.
• Full remote setting.