Assoc. Director, Program Excellence - Phlebotomy Solutions

POSITION SUMMARY:

Position Summary:

The Assoc. Director, Program Excellence - Phlebotomy Solutions is a critical role reporting directly to the Sr. Director of Phlebotomy Solutions. This highly visible position is responsible for conducting comprehensive audits of all Patient Service Centers (PSCs) and In-Office Physician (IOP) Phlebotomists across the United States. This role ensures adherence to compliance requirements, regulatory requirements (including State and Federal), and all internal policies and procedures. This role will work closely with employees at all levels to foster understanding and promote a culture of compliance.

This role requires extensive travel across the United States.

Responsibilities:
 

• Develop and execute a comprehensive national audit program for all PSCs and IOP Phlebotomists, including site specific report card for overall performance.
• Conduct regular audits at various locations across the U.S. to assess compliance with all applicable regulations, policies, and procedures.
• Identify and document any compliance gaps or deficiencies.
• Work collaboratively with PSC and IOP staff at all locations to address audit findings and implement corrective action plans when required.
• Provide training and education to employees on compliance and SOP requirements, potentially in-person or at multiple sites.
• Monitor the effectiveness of corrective actions and ensure ongoing compliance with Natera policies.
• Engage with and promote operational excellence activities/performance improvement projects across Phlebotomy program.
• Stay up-to-date on all relevant federal and state regulations and internal compliance requirements.
• Collaborate with other departments and stakeholders to ensure consistent application of compliance and quality standards across all locations.
• Report audit findings and compliance metrics to the Sr. Director of Phlebotomy Solutions and senior leadership as needed for program performance transparency.
• Escalate critical compliance issues to the appropriate level of management.
• Develop and maintain audit documentation and records.
• Contribute to the development and improvement of compliance policies and procedures.
• Foster a culture of compliance within the organization.
• Manage travel logistics and expenses efficiently.
• May perform other duties as assigned.

Qualifications:

-  Bachelor's Degree required; Master's Degree a plus.
-  Certification in healthcare compliance (CHC or CHP) preferred.
-  Minimum of 10 years of experience in healthcare compliance or a related field.
-  Minimum of 5 years of experience conducting audits in a healthcare setting, ideally with multi-site responsibility
-  Strong knowledge of PHI, HIPAA, and other relevant federal and state regulations.
-  Experience working with phlebotomy services and/or patient service centers is essential.
-  Excellent communication, interpersonal, and presentation skills.
-  Strong analytical and problem-solving skills.
-  Ability to work independently and as part of a team.
-  Proficient in Google Suite.
-  Ability and willingness to travel extensively throughout the United States.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender
Identity/Religion/National Origin/Disability/Vets