Offer summary

Qualifications:

Minimum 4 years of experience in sales support, administration, or customer service, preferably in e-commerce or educational sectors., Bachelor’s degree in business administration, sales, marketing, or a related field is required., Experience with Monday.com for task tracking and sales workflow management is essential., Proficiency in Shopify and strong analytical skills to generate reports and analyze sales trends are necessary..

Key responsabilities:

Oversee Shopify order processing, fulfillment, and inventory management to ensure a seamless customer experience.

Generate and analyze sales reports to identify trends and provide insights for optimizing sales performance.

Maintain and update customer records in Monday.com and Shopify for accurate sales tracking.

Coordinate meetings and follow up with clients to ensure effective communication and timely responses.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Sales & Administrative Experience: Minimum 4 years in a sales support, administrative, or customer service role, preferably within an e-commerce, mission-driven, or educational organization. Education: Bachelor’s degree in business administration, sales, marketing, or a related field. CRM & Workflow Management: Required experience using Monday.com for task tracking, scheduling, and sales workflow management. Shopify & E-Commerce Proficiency: Hands-on experience managing Shopify orders, tracking fulfillment, and maintaining accurate product and customer records. Analytical & Detail-Oriented: Strong ability to generate reports, analyze sales trends, and provide actionable insights to support business growth. Tech-Savvy & Customer-Focused: Proficiency in Microsoft Office, Google Sheets, and familiarity with Shopify and ordering systems, along with strong organizational and customer service skills.

Core responsibilities:

Shopify Order Processing & Management: Oversee order fulfillment, track shipments, update inventory levels, and ensure a seamless purchasing experience for customers. Sales Analysis & Reporting: Generate and analyze sales reports, identify trends, and provide insights to optimize sales performance and strategic decision-making. Customer Records Maintenance: Manage and update customer databases within Monday.com and Shopify, ensuring accurate information for sales tracking and engagement. Appointment Scheduling & Follow-Ups: Coordinate meetings, schedule appointments, and follow up with clients and stakeholders to ensure smooth communication and timely responses. Internal Sales & Administrative Support: Assist with administrative tasks related to sales operations, including documentation, data entry, and maintaining organized sales records. Customer Service Assistance: Support customer inquiries, provide product information, and assist with issue resolution to maintain high levels of client satisfaction.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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