Product Design Lead (Content)

Local or 100% Remote

Who we are  

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

About the role

Are you passionate about finding just the right words to convey complex concepts in an engaging way? As our Content Design Lead, you'll be at the heart of creating a simple and compelling product narrative. You’ll be responsible for meeting the needs of homeowners grappling with complex financial concepts as well as supporting our internal content creators. You'll collaborate closely with product designers, engineers,  and cross-functional teams from the beginning to the end of the design process, leveraging human-centered design principles such as user testing and interviews to enhance the effectiveness of each touchpoint. Your mandate will be to make everything from UI copy and video scripts to help center content and emails clear, consistent, and impactful.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

Your responsibilities

• Craft clear, accessible, and engaging copy tailored to various formats and audiences, including UI copy for digital interfaces, phone scripts for customer support, help center articles, and more. 
• Work side by side with product designers from initial concept through to final implementation, playing a key role in designing UI content, content hierarchies, user flows, and information architectures. Ensure that content design is seamlessly integrated into the overall user experience, rather than being an afterthought.
• Create and maintain content documentation systems that streamline implementation for cross-functional teams.
• Drive projects independently from concept through implementation, managing timelines effectively.
• Conduct quick UX research, leveraging user testing and interviews to gather insights, continuously improve our communications, and influence product leadership.
• Translate data into actionable product copy changes that drive positive business outcomes
• Serve as a bridge between marketing, sales, product, and customer service teams to share insights and harmonize content efforts across the company.
• Keep brand style and copy guidelines up-to-date and educate the team on best practices and content design fundamentals.

About you

• Bachelor’s degree in Communications, Journalism, English, Human Computer Interaction, Design, Psychology, Finance, or a related field.
• 5+ years of experience in content design, UX writing, or related roles, ideally within the fintech and/or startup setting
• Proven track record of developing and executing successful content design for consumer-facing financial products.

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement. 

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary range for roles at this level based on market by tiers (Region | Location | Market Range):

• Tier 1 | San Francisco Bay Area, New York, Los Angeles, & Seattle | $178,500 - $241,500
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $152,200 - $205,800
• Tier 3 | All other US metro areas | $142,800 - $193,200

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.