Sr. Product Manager - Platform UX

About HashiCorp

HashiCorp is a fast-growing company that provides Infrastructure and Security Lifecycle Management solutions. We build products to give organizations a seamless, proficient, and secure way to provision and manage infrastructure. Our powerful Hashicorp Cloud Platform (HCP) enables companies large and small to unify and automate the full lifecycle of their infrastructure and security resources, easing their ability to deliver and operate cloud applications for their business. Our community has tens of thousands of active, engaged users, and our enterprise users are some of the largest finance, healthcare, and technology companies in the world.

About the team

We seek a skilled Product Manager to join the team focused on HCP user experiences. This is a crucial role with a specific focus on collaborating with the secure and infrastructure development teams to facilitate engaging, proficient, and accessible user journeys, making it easy for developers to consume infrastructure securely.

This is a fantastic opportunity to join a PM team focused on solving the complex problems of delivering intuitive experiences across a diverse technology platform while supporting complex infrastructure use cases.

What you’ll do (responsibilities)

• Own the strategy and roadmap for cross-product experiences that drive business impact, including HashiCorp’s Helios Design System (HDS)
• Conduct generative and evaluative user research in collaboration with the design team to understand the right underlying problem to focus on, the right solution to the problem, and the right embodiment of the solution
• Craft the product story by grasping the landscape, user needs, and HashiCorp principles
• Prioritize the offering roadmap by taking feedback from customers, field teams, and ecosystem partners
• Develop JTBD and Critical User Journeys in collaboration with Design for the targeted Persona as part of the discovery process
• Write detailed problem requirement documents that articulate the right problem to solve, setting the context for the product delivery
• Collaborate with Design, Engineering, and peer PM partners across HCP product teams on product delivery
• Communicate product status to all partners: keep support, sales and marketing updated on feature releases and keep engineering informed on feature requests
• Enable go-to-market by educating on the product story and contributing to internal and customer-facing collateral

What you’ll need (basic qualifications)

• 8+ years of product management experience, including with developer products
• Demonstrated success delivering delightful products cross-functionally and/or design systems across multiple product lines
• Tech Conversance—Comfort quickly building an understanding of technical products and engaging in conversations with subject matter experts about them
• User Empathy—Curiosity about what motivates our customers, why they choose our products, how they adopt and use our products, and their pain points
• Drive to Simplify—Shape common, simple, coherent solutions from complex, possibly divergent inputs
• Passion for Design—familiar with UX heuristics, accessibility compliance, design systems, and design tooling
• Analytical with the ability to prioritize and make tradeoffs based on quantitative and qualitative data
• Adaptability—Ability to thrive in a dynamic environment
• Nice-to-have: Deep knowledge of the enterprise cloud platform infrastructure space and market needs

What's nice to have (preferred qualifications)

• Humility
• Pragmatism
• Explain complex ideas simply
• Written, verbal, and visual communication skills
• Reflective
• Responsible and takes ownership over work

#LI-Remote

HashiCorp welcomes all qualified candidates who have authorization to work in the United States to apply - HashiCorp will not be sponsoring visas for this role at this time.