Offer summary

Qualifications:

Experience administering leaves of absence in the U.S., Knowledge of FMLA, MA PFML, and ADA requirements., Strong written and verbal communication skills., Highly organized with attention to detail..

Key responsabilities:

Monitor and coordinate leave of absence requests and actions required by the company.

Serve as the internal point of contact for leaders regarding employee leave status.

Facilitate the return to work process and coordinate accommodations as needed.

Create reports to identify trends and recommend improvements in leave processes.

Job description

Summary

The Leave of Absence (LOA) Specialist plays a crucial role in facilitating and coordinating the leave of absence processes to ensure a positive and efficient employee experience. The specialist acts as the central internal point of contact, liaising with multiple site locations across the United States and third-party leave administrators. This role ensures that all leave-related systems, communications, and processes are well-coordinated throughout the leave cycle and that team members and managers are well educated on how to navigate the leave of absence request process.

Job Details

Work From Home
Mondays to Fridays | 8:00 PM to 5:00 AM
Following US Holidays

The leave of absence specialist is responsible for:

End to End Leave Monitoring and Coordination

Monitor leave of absence requests as reported through third party leave administrator to determine any actions or steps required by the company.
Run regular reporting from HRIS system and third party leave administrator and follow up on leave requests as required.
Ensure timely entry of leave of absence into the Workday HRIS system on employee status changes related to leave of absence.
Maintain accurate tracking of leave status and required action items in partnership with 3^rd party administrator.
Escalate questions to 3^rd party administrator to ensure timely review and response to team member requests or status updates.
Serve as internal point of contact for leaders in our various locations that have questions or require guidance on the leave status of an employee.
Work closely with HR, managers, and other departments to provide information and updates on employee leave status, helping to coordinate staffing needs.
Ensure proper management of benefit programs related to employee leave status.
Facilitate a smooth return to work process for employees, including coordinating accommodations or modified duties when needed.
Meet regularly with the internal benefits team and 3^rd party leave administrator to review leave status and more complex cases that require escalation or additional support.

Benefits Administration

Determine leave impact on benefits and Issue letters to employees to notify them of their requirements with respect to premium payments.
Process benefit transactions in Workday as needed related to the leave.
Track premium payments to ensure continuation of benefits.
Notify team members if benefits are at risk of cancellation due to lack of eligibility or non-payment of premium
Inform team members regarding their benefits status and to follow up on leave related requirements such as past due documentation or return to work requirements.
Partner with the internal worker’s compensation team on coordination of leave of absence.
Manage leaves and leave returns within Workday and ensuring accurate flow to payroll.

Return to Work and Accommodations

Serve as a subject matter expert for leaves and accommodations, a consultant to HR business partners/management and mentor other members of the team and involve internal staff on escalated or unique issues.
Review return to work notices, including any requested accommodations and liaise with supervisors to determine leave extensions or necessary accommodations.
Engage with team members in the interactive process under the ADA to determine leave related request.
Make recommendations, with approval from the Benefits Supervisor, and in line with company guidelines and policy around leave extensions and accommodations.
Liaise with internal employee relations team when leave of absence requires additional support or lack of compliance or leave continuation may result in termination.

SOPs and Training

Create and analyze reports to identify trends and recommend improvements.
Document processes to ensure common understanding on leave processes and to drive efficiency and cross training.
Identify areas of opportunity to educate managers and employees on the leave process to ensure efficiency.
Identify and recommend process opportunities/improvements in partnership with Benefits Supervisor and work with 3^rd party administrator to drive efficiencies and changes.
With the benefits supervisor, identify training and communication opportunities for employees and local supervisors to help ensure the proper process is followed for requesting and documenting a leave.

Minimum Qualifications

Experience administering leaves of absence in the U.S.
Knowledge of the leave requirements and legal protections afforded by the FMLA, MA PFML, ADA.
Experience managing leaves of absence
Experience managing the ADA accommodation process
Excellent judgment, troubleshooting, problem solving, analysis, and discretion
Ability to handle complex and difficult conversations, and adapt to situational circumstances.
Demonstrated excellence in customer service.
Strong written and verbal communication skills
Highly organized with strong attention to detail.
Ability to handle highly confidential information and maintain privacy.
Experience working with an 3^rd party leave administrator is a plus.
Human Resource Information Systems (HRIS) and reporting tools, Workday is a plus.
Proficiency with various MS Office applications including Excel, Word, and Outlook.