Offer summary

Qualifications:

High school degree or equivalent required., 1-2 years of customer service experience preferred., Knowledge of Loan Servicing and/or Originations systems preferred., Strong oral and written communication skills, with attention to detail..

Key responsabilities:

Perform loan documentation reviews based on program guidelines and regulatory standards.

Communicate effectively with team members, supervisors, lenders, and customers.

Track and process tasks in a timely manner while resolving complex account issues.

Participate in meetings and represent the area on committees and project teams.

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers. Maintain compliance standards through the review and completion of various tasks. This includes system processing and reconciliation. Participate in meetings and represent the area on committees and project teams. Serve as a mentor and resource for management and staff.

Must reside within a 60-mile radius of Lincoln, NE or Brownsville, TX.

Hourly Pay Rate: $13.50

Job Responsibilities:

Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Performs loan documentation reviews for consumer loans based on the program's guidelines and regulatory standards.
Communicates with team members, supervisor, lenders, and customers in an effective manner to facilitate the appropriate exchange of information necessary to meet documentation requirements.
Will be responsible for communicating professionally directly with our lender clients.
Will be responsible for tracking and processing tasks in a timely manner.
Identify trends and problems and proactively take steps to resolve.
Will be working directly with customers to guide them through the processes supported; Forbearances, SCRA Military Benefits, Repayment Plans, Death Notifications, Disability Notifications.
Research and resolve complex and unique accounts.
Work with internal and external customers; resolving issues.
Work on special projects as assigned by leadership team.
Work with team to meet and exceed department goals and objectives.
Research and provide support for audit related requests.

EDUCATION:
High school degree or equivalent required.

EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.   Service Excellence
2.   Oral communications
3.   Written communications
4.   Teamwork
5.   Accuracy/Attention to Detail
6.   Working with MS Office
7.   Business Math
8.   Problem Solving
9.   Managing Multiple Priorities

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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