Offer summary

Qualifications:

Minimum 5 years of experience in event coordination, reservations, or hospitality management., Proficiency in event management platforms like SevenRooms and Tripleseat, as well as CRM systems., Strong communication and negotiation skills to enhance customer satisfaction and maximize revenue., Experience in handling budgets, financial reporting, and revenue analysis..

Key responsabilities:

Assist in tracking reservation and event revenue, reporting insights to the Head of Sales & Guest Experience.

Collaborate with the reservations and events team to ensure seamless guest service and maintain professional communication.

Participate in weekly remote meetings to align on priorities and tasks, while suggesting process improvements.

Ensure accurate data entry and maintain confidentiality of customer and business-sensitive information.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Financial Tracking & Reporting: Assist in tracking reservation and event revenue, identifying trends and reporting insights to the Head of Sales & Guest Experience. Monitor minimum spend requirements for events and flag opportunities where upselling or adjustments might be beneficial.

Productivity & Team Collaboration: Work collaboratively with the local reservations and events team to ensure seamless guest service. Participate in weekly remote WIPs (Work-in-Progress meetings) with supervisors to align on priorities and tasks. Maintain professional and courteous communication with colleagues and external clients. Proactively suggest improvements to the reservation and event coordination process.

Technology & Data Management: Proficient use of reservation/event software such as SevenRooms, Tripleseat, Google Workspace, and communication platforms Google Meet. Ensure data entry is accurate and up-to-date, minimizing errors that could impact guest experiences or financial tracking.

Compliance & Confidentiality: Maintain strict confidentiality of customer data, payment details, and business-sensitive information. Adhere to company policies regarding privacy, security, and professional communication.

Core responsibilities:

Minimum 5 years of experience in event coordination, reservations, or hospitality management. Proficiency in event management platforms (e.g., Sevenrooms, Tripleseat) and CRM systems. Strong communication and negotiation skills to maximize customer spend and guest satisfaction. Ability to manage multiple bookings and events simultaneously with keen attention to detail. Experience handling budgets, financial reporting, and revenue analysis. Proven ability to build and maintain client relationships and source new business opportunities. Strong organizational skills, including task management, contract creation, and database maintenance. Ability to work collaboratively across departments while maintaining brand standards. self-motivated professional who can work autonomously while maintaining strong communication with the local team. Experience in hospitality reservations, event coordination, or similar administrative roles is highly desirable.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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